We are aware web1.gbdns.net has stopped responding to web requests. All though the box appears to be online it is no longer responding to RDP access requests. A ticket has been raised with the DC for the box to be hard rebooted. This will be done within 10mins.

The server is also the primary MySQL 4/5 server for our hosting cluster so all sites using MySQL will be offline until the reboot is completed.

Update 12:56
All services were restored at 12:37. At the moment the cause of the failure is not clear. No errors are in showing in the logs and the raid array is not displaying any issues. DNS requests were still be served by the server even when HTTP failed i.e. the server was active but we couldn’t login.

This entry was posted on Wednesday, March 24th, 2010 at 1:04 pm and is filed under Outage. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.