We need to reboot both web1 (sgc.gbdns.net) and web2 (daedalus.gbdns.net) to complete the latest round of Windows Updates.
Both servers will be rebooted on 14/06/2009 at 00:40 AM. This will take no more than 3-5mins per server.
All other servers within our hosting cluster were automatically rebooted in the early hours of the 10th June 2009.
Update 14/06/2009 00:50:
Both servers have been rebooted downtime was <4mins per server.
Again web1.gbdns.net is experiencing network issues. After the last outage we made the secondary NIC interface live which is still responding so we believe the primary NIC is faulty.
IP’s are being moved from one NIC to the other at the moment and we are awaiting a VLAN update from the network provider.
Service should be restored within 5-10mins maximum.
Update 12:45
Service was fully restored at 12:39.
We do apologise for the length of the outage but we chose to fix the issue fully rather than partially fixing the issue and having another outage later on to fully fix the problem.
We are currently investigating an outage of web1.gbdns.net.
This looks to be NIC related.
Update 22:48
A KVM was attached to the server, the primary NIC wasn’t passing any traffic in or out. Disabling / re-enabling the NIC didn’t solve the problem so we had to perform a reboot.
As precaution we are going to enable the secondary NIC interface in case the first fails again so we can access the server and solve the problem.
07/06/2009 01:00AM
Servers web2 and web3 within our shared hosting cluster need to be rebooted to complete software installations.
The reboot will take 3-5mins per server.
08/06/2009 01:00
We will be moving all FTP accounts from our current Serv-U FTP Server software to Gene6 FTP Server. This migration is relatively simple as we have created an application to perform the required tasks.
This will cause up to 2mins of interruption to FTP Service’s on web1 and web2.
All usernames and passwords will stay the same and you will be able to manage accounts through Helm as normal.
This work does not affect Windows 2008 users as the servers are already using Gene6.