We are aware of web1 and web2 along with mail and mail2 being offline at the moment. This is currently being investigated.

This only affects Windows 2003 shared / reseller hosting customers.

Update 8:07am - Everything appears to be back online, total downtime 9mins. We are currently awaiting an RFO.

Update 8:15am - Both boxes appear to offline again, we have escalated this back to the network provider for resolution.

Update 8:26am - Both boxes are back online, we are waiting to hear if this issue has been resolved or if it is still ongoing.

Update 8:59am - Unfortunately everything is up and down at the moment. We have received a notification from our network provider that the issues are related to one of their routers failing to detect a second router in the VRRP pair failing hence the working router was still routing traffic to a dead router.

Update 10:08am - We still don’t have an ETA from our network provider on fully resolving this issue. We have been informed this issue is known by the router manufacture and we are awaiting a further update.

Access to our 193.219.118.X block of addresses has been restored but pings are around 17ms above normal. This means web2 and email are functioning again.

Access to our 195.74.55.X block of addresses is still unavailable.

We will continue to update the status page when we have more info.

Update 12:15 - All services have been restored. A full RFO will be sent to all customers later on today.

All email held at the backup mail servers is being processed but it may take 1-2hrs for this to arrive in users inboxes.

We will be performing a reboot of web3.gbdns.net on 10/04/2009 at 00:45 this should take no longer than 3-5mins to complete.

During the reboot all websites hosted on web3 will be unavailable along with MSSQL 2008 databases.