We are aware server atlantis is showing offline at the moment.

We have engineers investigating.

Update 8:40AM
The server is now live again. I remote rebooted was attempted at 07:50AM but the server would not come alive. An engineer was dispatched at 08:00 and arrived 8:25AM. On a hard reboot the server became active. Our provider has checked the power logs and the network logs but nothing unusual happened to cause the outage.

We will be keeping a very close eye on this server over the next 2-3days. We are looking at migrating all accounts to a new server to be on the safe side.

We apologise for the length of the outage usually a remote reboot would bring a server live again but in this case it didn’t.

We will be upgrading Server SGC’s memory from 4Gb to 8Gb on 17th July between 23:35 and 23:59.

This should take no longer than 5-10mins.

Update - 00:13
Memory was added to the server at 23:41PM due to a technical problem the upgrade did not work as expected.

We shutdown the server at 00:08 and removed the memory.

There were two outages during this maintenance 23:41-23:52 and 00:08-00:15.
We will be working on a different solution to the upgrade.

We will be adding more memory to Server Atlantis in Kent on 14th July 2008 between 23:45 - 23:59.

This should take less than 5mins to complete.

Update 00:15
This work started at 23:55 and finished at 00:05.
The upgrade was not a success the board in the server didn’t like the new ram so we are going to source a proper matching pair to see if that does the job.

We will reschedule the upgrade over the next 1-2 weeks.

At 5:10AM this morning Server SGC’s IIS Services failed, we attempted to restart the services but this did not work.

While investigating this issue other services began to fail.

A reboot has been performed which should solve the issue, this server has been up for over 125 days without a reboot and it looks like this maybe the cause.

Update 05:36am - The server rebooted normally and service was restored at 05:34am. We will be performing a second reboot at 05:40am to double check everything is working properly

Update 05:42am - Second reboot is now complete, everything looks to be normal. We will be keeping a close eye on this box over the next 24/48hrs but we do believe it was down to amount of time the box has been up without a reboot.