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Archive for July, 2008

Server Atlantis Issues

Thursday, July 17th, 2008

We are aware server atlantis is showing offline at the moment.

We have engineers investigating.

Update 8:40AM
The server is now live again. I remote rebooted was attempted at 07:50AM but the server would not come alive. An engineer was dispatched at 08:00 and arrived 8:25AM. On a hard reboot the server became active. Our provider has checked the power logs and the network logs but nothing unusual happened to cause the outage.

We will be keeping a very close eye on this server over the next 2-3days. We are looking at migrating all accounts to a new server to be on the safe side.

We apologise for the length of the outage usually a remote reboot would bring a server live again but in this case it didn’t.

Server SGC Memory Upgrade

Tuesday, July 15th, 2008

We will be upgrading Server SGC’s memory from 4Gb to 8Gb on 17th July between 23:35 and 23:59.

This should take no longer than 5-10mins.

Update - 00:13
Memory was added to the server at 23:41PM due to a technical problem the upgrade did not work as expected.

We shutdown the server at 00:08 and removed the memory.

There were two outages during this maintenance 23:41-23:52 and 00:08-00:15.
We will be working on a different solution to the upgrade.

Server Atlantis Memory Upgrade

Saturday, July 12th, 2008

We will be adding more memory to Server Atlantis in Kent on 14th July 2008 between 23:45 - 23:59.

This should take less than 5mins to complete.

Update 00:15
This work started at 23:55 and finished at 00:05.
The upgrade was not a success the board in the server didn’t like the new ram so we are going to source a proper matching pair to see if that does the job.

We will reschedule the upgrade over the next 1-2 weeks.

Server SGC Issues

Friday, July 4th, 2008

At 5:10AM this morning Server SGC’s IIS Services failed, we attempted to restart the services but this did not work.

While investigating this issue other services began to fail.

A reboot has been performed which should solve the issue, this server has been up for over 125 days without a reboot and it looks like this maybe the cause.

Update 05:36am - The server rebooted normally and service was restored at 05:34am. We will be performing a second reboot at 05:40am to double check everything is working properly

Update 05:42am - Second reboot is now complete, everything looks to be normal. We will be keeping a close eye on this box over the next 24/48hrs but we do believe it was down to amount of time the box has been up without a reboot.